Privacy Policy

Information We Collect

Personal Information You Provide

When you use our services, we may collect the following personal information:

• Contact Information: Name, email address, phone number, mailing address
• Booking Information: Dates of stay, room preferences, special requests
• Payment Information: Credit card details, billing address (processed securely through our payment partners)
• Communication Data: Correspondence with our customer service team
• Preferences: Room preferences, dietary restrictions, and other special requests

Information Collected Automatically

When you visit our website, we may automatically collect certain information:

• Device Information: IP address, browser type, operating system
• Usage Data: Pages visited, time spent on pages, referring website
• Cookies and Similar Technologies: We use cookies to enhance your browsing experience

How We Use Your Information

We use the information we collect for the following purposes:

• To process and manage your hotel bookings and reservations
• To communicate with you about your bookings, including confirmations and updates
• To provide customer support and respond to your inquiries
• To personalize your experience and tailor our services to your preferences
• To improve our website, services, and customer experience
• To send you marketing communications (with your consent where required)
• To comply with legal obligations and protect our legal rights
• To prevent fraud and ensure the security of our services

Information Sharing and Disclosure

We do not sell your personal information. We may share your information in the following circumstances:

With Service Providers

We may share your information with third-party service providers who assist us in operating our business, such as:

• Payment processors for handling transactions
• Hotel partners to fulfill your bookings
• Customer relationship management (CRM) platforms
• Marketing and analytics service providers

For Legal Reasons

We may disclose your information if required to do so by law or in response to valid requests by public authorities.

Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.

Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Encryption of sensitive data in transit and at rest
• Regular security assessments and vulnerability testing
• Access controls and authentication mechanisms
• Secure data storage and backup procedures

Despite our efforts, no security measures are completely impenetrable, and we cannot guarantee the absolute security of your information.

Your Rights and Choices

Depending on your location, you may have certain rights regarding your personal information:

• Access: You can request access to the personal information we hold about you
• Correction: You can request correction of inaccurate or incomplete information
• Deletion: You can request deletion of your personal information in certain circumstances
• Objection: You can object to certain processing of your information
• Restriction: You can request restriction of processing in certain circumstances
• Data Portability: You can request a copy of your information in a structured format
• Withdraw Consent: Where we rely on consent, you can withdraw it at any time

To exercise these rights, please contact us using the information provided below.

Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience on our website. Cookies are small data files stored on your device that help us:

• Remember your preferences and settings
• Understand how you use our website
• Personalize content and advertisements
• Analyze website traffic and performance

You can control cookies through your browser settings. However, disabling cookies may affect the functionality of our website.

International Data Transfers

Your information may be transferred to, and processed in, countries other than your country of residence. These countries may have data protection laws that are different from those in your country. We take appropriate safeguards to ensure that your information remains protected in accordance with this Privacy Policy.

Children's Privacy

Our services are not intended for individuals under the age of 18 (or 21 for casino hotel services). We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date. We encourage you to review this Privacy Policy periodically for any changes.